Software Engineer – Technical Support Analyst

• Print World
• Paltan, Dhaka

Gender

• Both male and female candidates can apply

Organization Type

• Private Company

Number of hires for this role

• 01

Benefits

• Flexible work environment with Time off in Lieu.
• Parental leaves.
• Working with international customers, system developers, architects, and management.
• Possibility of international travel.
• Support for higher education, we encourage you to study more!
• Yearly increment based on growth of performance.
• Company-sponsored training and certifications.
• On-demand 1-1 meeting with senior management.
• Staff Club for all employees, group programs, and trips year-round.
• Senior Firm Ally certificate after two years of employment.
• Family-friendly, well-cultured, and safe work environment.

Academic Qualifications

• You have a Bachelor's/master's in CSE/Mathematics/EEE or relevant field from a reputed university.

Experience Requirements

• 3+ years of Software Engineering, either in a development or technical support role.

Skill Requirements:

• Basic Cloud Infrastructure understanding.
• Experience in Log Analytics tools.
• Prior work experience with European customers and colleagues.
• Experience with testing driver integrations for peripherals.

Additional Requirements

• Issue Reproduction & Investigation: Reproduce complex issues in Test or Production environments to understand root causes.
• Technical Analysis & Debugging: Examine logs, system behavior, API interactions, and configurations to detect patterns and diagnose potential issues.
• Customer Interaction: Communicate effectively with customers to understand their concerns, provide timely updates, and enhance expertise in domain-specific language and configurations to support Hotfixes.
• Documentation & Reporting: Maintain clear and detailed documentation of findings, issue reproduction steps, and recommendations. Contribute to the identified gaps in product and solution documentation.
• Collaboration with Developers & Support Teams: Work closely with developers and support teams by providing structured reports, insights, and relevant data to facilitate issue resolution faster.
• Configure and customize solutions for customers.
• Assist customers directly in implementing their desired flows with our products and services.
• Escalate the issues that require further development.

Job Responsibilities

• You have excellent knowledge and interest in working with Polyglot software systems, integrations, APIs, and log analysis.
• You have a knack for investigating, detecting, and solving problems for misconfigured solutions/integrations.
• You have worked comfortably in a Linux Environment.
• Code Proficiency: Strong understanding of JavaScript, C++, or Python.  
• Strong Debugging ability in Test and Production Environments.
• Strong Analytical ability to break down complex issues and identify root causes.
• Attention to Detail: Deep dive into logs, system behavior, and configurations to ensure accuracy in issue analysis.
• Scripting Expertise: Experience in Bash or Python scripting for automation and troubleshooting.
• API & System Knowledge: Strong understanding of API behaviors, request/response flows, and system interactions.
• Curiosity & Problem-Solving Mindset: Passion for understanding how software systems work and proactively identifying potential issues.
• Excellent Communication Skills: Ability to clearly convey technical findings to customers, developers, and stakeholders.
• Out-of-the-box Thinking: Approach complex technical problems with creativity and structured problem-solving techniques.
• Strong Analytical skills with the ability to understand technical concepts and troubleshoot issues effectively.
• Eagerness to learn new technologies and adapt to different domains.
• Database proficiency, particularly in SQL (PostgreSQL and SQLite), for querying and data management.
• Understanding of APIs, including their structure, usage, and integration in applications.
• Strong understanding of Data Structures, Data Formats (XML/JSON/YAML, etc.) and schemas.
• Data encoding/decoding.
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Job Description

We are looking for Software Engineers who specialize in reproducing complex issues, analyzing their root causes, and providing technical insights before passing them on to the development team. This role requires strong analytical skills, problem-solving abilities, and technical expertise to investigate issues effectively. The ideal candidate should be comfortable working with APIs, logs, debugging tools, and conducting system analysis while collaborating with cross-functional teams to ensure the efficient resolution of technical issues.

Contact Information

Print World

Purana Platan, Dhaka