Technical Support Engineer

• Radiant Communications Limited
• Anywhere in Bangladesh

Benefits

• As per company policy

Academic Qualifications

• Bachelor of Science (BSc)

Experience Requirements

• No experience required. Freshers can also apply

Skill Requirements:

• CCNA (Cisco Certified Network 

Job Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process support log, and forms.
• Escalate requests and unresolved issues to the designated resource
• Manage customers' accounts
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Knowledge on basic GPON & EPON Network
• 24*7 on call support
• To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)

Job Description

Radiant Communications Limited is a leading provider of integrated telecommunication solutions, offering high-quality services to both local and international clients. We specialize in delivering innovative IT and networking solutions across various sectors, including telecommunications, enterprise, and cloud services. As we continue to grow, we are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team and help ensure the smooth operation of our client-facing services. The Technical Support Engineer will be responsible for providing technical assistance and support to clients, ensuring that their IT and telecommunication systems function optimally. The ideal candidate will have a solid technical background, strong problem-solving skills, and the ability to deliver exceptional customer service. This role involves troubleshooting, resolving hardware and software issues, and providing guidance to clients on how to use and maintain their systems effectively.

Contact Information

Radiant Communications Limited

Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213