Executive - Reservation & Ticketing

• Mastermind Tours and Travels
• Uttara, Dhaka

Benefits

• As per company policy

Academic Qualifications

• Bachelor/Honors

Experience Requirements

• At least 2 year(s)
• The applicants should have experience in the following business area(s): Travel Agent,Tour Operator,Immigration/Visa Processing
 

Skill Requirements:

• Amadeus
• Travel management
• Air ticketing Reservation
• GDS (GalileoTravelport) (SABRE, NDC)
• Ability to handle customer complaints and resolve issues effectively.
• Precision in processing transactions and managing details to avoid errors in bookings and ticketing.
• Ensuring that all procedures and regulations are followed meticulously.
 

Additional Requirements

• Communication Skills: Essential for interacting with customers and colleagues.
• Attention to Detail: Important for processing bookings accurately.
• Technical Skills: Proficiency in booking systems and software.
• Problem-Solving Abilities: To handle customer issues and complaints effectively.

Job Responsibilities

• Creating PNR, Issuing and Reissuing Tickets using GDS (Travelport, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
• Execute all GDS major commands in Sabre / Travelport / Amadeus & NDC platforms (Book, rebook, reissue, issue, split / merge, ancillary, EMD)
• Manage customer inquiries and resolve issues related to bookings. Keep up to date with airline policies, Provide after-sales support. promotions, and travel trends.
• Regular follow-up with existing / potential clients. Prepare report as required by management.

Job Description

A well renowned travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in air ticket bookings,, and complete travel solutions. We are looking for a skilled and dynamic Reservation Officer to join our growing team.

Contact Information

MASTERMIND TOURS AND TRAVELS

HOUSE-40, ROAD-07, SECTOR-13, UTTARA, DHAKA