BRANCH MANAGER

• BIO-XIN COSMECEUTICALS
• Barishal

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

Academic Qualifications

• Bachelor's or Master's degree in Business Administration. A combined degree in Business Administration and Biological Sciences, such as Pharmaceutical Sciences, will be given preference.

Experience Requirements

• Minimum of 5 years of experience in a managerial role, preferably within the skincare, beauty, or wellness industry.

Skill Requirements:

• Strong leadership, sales management, and customer service skills. Knowledge: Understanding of inventory management, financial accounting, and regulatory compliance.
• Excellent verbal and written communication skills.
• Ability to work independently, take initiative, and drive results.

Additional Requirements

• Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.
• Sales Growth: Achieve a minimum of 30% year-over-year sales growth.
• Inventory Accuracy: Maintain an inventory accuracy rate of 100%
• Employee Engagement: Achieve an employee engagement score of 90% or higher.
• Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies.
• Financial Accuracy: Ensure financial discrepancies are 0% of total transactions.
• Customer Retention Rate: Maintain a customer retention rate of 85% or higher.

Job Responsibilities

CustomerJourney and Experience:

• Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up. 
• Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
• Implement strategies to enhance the overall customer experience and satisfaction. 

Sales Management:

• Develop and execute sales strategies to achieve branch sales targets for products and services. 
• Monitor sales performance and implement corrective actions as needed.
• Analyze sales data and market trends to identify opportunities for growth. 

Team Leadership and Management: 

• Lead, mentor, and motivate the branch team to achieve their individual and collective goals.
• Conduct regular performance reviews and provide ongoing training and development opportunities.
• Foster a positive and productive work environment. 

Branch Inventory Management:

• Manage inventory levels to ensure product availability while minimizing overstock.
• Conduct regular stock audits and maintain accurate inventory records.
• Coordinate with the supply chain department for timely replenishment of stock. 

Accounts Management:

• Oversee the branch's financial transactions, including sales, expenses, and budgets.
• Ensure accurate and timely reporting of financial data.
• Implement financial controls to safeguard branch assets. 

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements and company policies.
• Maintain up-to-date knowledge of industry regulations and standards.
• Implement and enforce compliance protocols within the branch. 

Product and Service Knowledge:

• Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals product and service offerings.
• Effectively communicate the value proposition of our products and services to customers.
• Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.

Job Description

The Branch Manager will be responsible for overseeing all branch operations, ensuring customer satisfaction, achieving sales targets, and managing the branch team. The ideal candidate will have a strong background in business administration, with preference given to those with combined expertise in business administration and biological sciences.

Contact Information

BIO-XIN COSMECEUTICALS
HQ: Level 4, Mirpur DOHS Cultural Centre, Road No-09, Mirpur DOHS. Dhaka-1216
www.bioxincosmeceuticals.com