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Professional Training

Mastering Conflict Management and Resolution at Work

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  • Date: 15, 17, 19 & 20 Dec 2024
  • Time: 08:00 PM to 10:00 PM
  • Total Hours: 8
  • Class Schedule: Sun-Tue-Thu-Fri
  • Registration Deadline: 15 December, 2024
  • No. of Classes/Sessions: Total 4 Sessions
  • Venue: Online (Live Class on Zoom)

    • Price: BDT 1500

    What you will learn

  • To gain and improve understanding of conflict and conflict management.

  • To develop better communication and emotional intelligence skills to lead to more respectful and understanding interactions. 

  • To identify the root causes of conflict, how it affects people and organizations, and the impacts of conflict in the organization.

  • To learn how to resolve conflicts in the organization.

    • Who should attend the program?

    • Mid-level or first-line management,
    • Supervisors, line managers, team coordinators,
    • Anyone who wishes to learn and develop capacity in conflict management.

    Training content

    Detailed Content of the Training
    • This course can help you learn about/course contents:
    • Understanding conflict and conflict management
    • Causes/Sources of different conflicts in the organization
    • Functional vs. dysfunctional conflicts
    • Symptoms of conflicts in the organization
    • Proactive vs. Reactive conflict resolution approaches 
    • Conflict resolution strategies
    • Master the 6 steps to resolve a conflict effectively
    • Johari Window Model
    • Arbitrator and moderator roles in conflict resolution,
    • Know your conflict management style and how to improve your reactions
    • Role of emotional intelligence on conflict management

     

    Training Methods:

    • Lecture followed by discussion
    • Brainstorming, Brainwriting
    • Small Group discussion & presentation
    • Role play/simulation
    • Q-A

     

    Instructor's Profile

    Tareq Ahmed

      Tareq Ahmed is a well-known professional trainer, training consultant, soft skills activist and disability mainstreaming & inclusion practitioner in Bangladesh having more than 12 years of experience. He is an inspirational speaker, content writer, career coach, HR  specialist and capacity building specialist. He is...

    Mentor Details

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